Privacy Policy

Last updated: 7 September 2026

The Cheese Press Ltd (“The Cheese Press”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we use it, who we may share it with and the rights you have when you visit our website, place an order, join our Cheese Club, book an event, contact us or otherwise interact with us.

1. Who We Are

The Cheese Press Ltd
7 Victoria Road
Richmond
North Yorkshire
DL10 4DW
United Kingdom

Email: info@thecheesepressrichmond.co.uk
Telephone: 01748 829789

For the purposes of UK data protection law, The Cheese Press Ltd is the controller of your personal information.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name and contact details, including your email address and telephone number
• Your delivery and billing addresses
• Order, purchase and transaction information
• Information relating to Cheese Club memberships and gift subscriptions
• Event booking information
• Information you provide when contacting us, making an enquiry or communicating with customer service
• Reviews, feedback or other information you choose to provide
• Technical information about your device and use of our website, such as your IP address, browser type and pages visited
• Marketing preferences and information about your interaction with our marketing communications

Payment information is processed securely by our payment providers. We do not ordinarily receive or store your complete card details.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery or collection
• Process payments and refunds
• Set up and administer Cheese Club memberships and gift subscriptions
• Manage event bookings
• Send order, delivery, collection, subscription and other service-related communications
• Respond to enquiries and provide customer support
• Prevent and detect fraud and protect the security of our website and business
• Maintain appropriate business, accounting and tax records
• Improve our website, products and services
• Understand how customers use our website
• Send marketing communications where permitted by law and in accordance with your preferences
• Comply with our legal and regulatory obligations

4. Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

Contract — where using your information is necessary to process an order, arrange delivery or collection, administer a Cheese Club membership, manage an event booking or provide another service you have requested.

Legal obligation — where we need to process or retain information to comply with legal, accounting, tax or regulatory requirements.

Consent — where you have actively agreed to certain uses of your information, such as particular marketing communications or non-essential cookies where consent is required.

Legitimate interests — where it is reasonably necessary for us to operate and improve our business, provide customer service, understand the performance and use of our website, protect our business and customers, or prevent fraud, provided those interests are not overridden by your rights and interests.

Where we rely on consent, you can withdraw your consent at any time.

5. Marketing

We may send you news, offers and other marketing communications where you have chosen to receive them or where we are otherwise permitted to do so by law.

You can unsubscribe from email marketing at any time by using the unsubscribe link contained in our emails or by contacting us.

Unsubscribing from marketing will not prevent us from sending service communications that are necessary for an order, booking or Cheese Club membership.

6. Who We Share Your Information With

We only share personal information where necessary to operate our business, fulfil your order or provide our services.

This may include:

• Shopify, which provides our ecommerce platform
• Payment processors and payment service providers
• Delivery companies and couriers
• Companies that provide website hosting, IT and technical services
• Email and marketing service providers
• Analytics and website-performance providers
• Professional advisers such as accountants, insurers or legal advisers
• Government bodies, regulators or law-enforcement authorities where we are legally required to do so

We do not sell your personal information.

Service providers acting on our behalf are only given access to information reasonably necessary to perform their services.

7. International Transfers

Some of the service providers we use, including ecommerce, technology and payment providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives protection required by applicable UK data protection law. This may include relying on UK adequacy regulations or appropriate contractual safeguards.

You can contact us if you would like further information about safeguards applying to international transfers of your personal information.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand how the website is used and, where applicable, support marketing activities.

Some cookies are strictly necessary for the website to function and do not require consent. Where consent is required for non-essential cookies or similar technologies, we will ask for it through our cookie consent controls.

You can change your cookie preferences using the controls provided on our website and, where applicable, through your browser settings.

The ICO requires users to be told what cookies do and why, and generally requires active consent before non-essential cookies are placed.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders and services and meet legal, accounting and tax requirements.

Different information may therefore be retained for different periods.

When deciding how long information should be retained, we consider the nature of the information, why we collected it, our legal and regulatory obligations and whether it remains necessary for us to keep it.

Where information is no longer required, we will delete or anonymise it where appropriate.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your Rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Receive certain information in a portable format
• Withdraw consent where we rely on your consent

These rights do not apply in every circumstance and may be subject to legal exemptions.

You also have the right to object to processing based on our legitimate interests and to object to the use of your personal information for direct marketing.

To exercise any of your rights, please contact us at info@thecheesepressrichmond.co.uk.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK regulator for data protection.

Information Commissioner's Office

13. Third-Party Websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of third-party websites, and we recommend reviewing their privacy policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on our website and the “Last updated” date at the top of this policy will be amended accordingly.

15. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact:

The Cheese Press Ltd
7 Victoria Road
Richmond
North Yorkshire
DL10 4DW
United Kingdom

Email: info@thecheesepressrichmond.co.uk
Telephone: 01748 829789