Shipping & Collection Policy

Last updated: 7 September 2026

At The Cheese Press, we take great care to pack and send our cheese so that it reaches you in excellent condition.

Delivery Areas

We currently deliver to addresses within the United Kingdom where our delivery service is available.

If we are unable to deliver to your address, this will normally be shown at checkout.

Delivery Charges

Our standard delivery charge is £4.99.

Standard delivery is free on orders over £30.

The delivery charge applicable to your order will always be shown at checkout before payment.

Choosing Your Delivery Date

For eligible orders, you can choose your preferred delivery date when placing your order.

We will arrange dispatch with the aim of delivering on your selected date. While we make every reasonable effort to meet requested delivery dates, courier delays and circumstances outside our reasonable control can occasionally affect delivery.

If there is a significant problem with your delivery, please contact us and we will help resolve it.

Cheese Club Deliveries

Rolling Cheese Club Delivery memberships include delivery within the advertised monthly membership price.

Cheese Club boxes are prepared and dispatched according to the Cheese Club schedule shown when you subscribe.

Fixed-duration Cheese Club gifts will begin in the start month selected when the gift is purchased and continue for the duration of the membership.

Perishable Products

Many of our products are fresh and perishable.

Please refrigerate cheese as soon as reasonably possible after receiving your order and follow any storage instructions supplied with the product.

Where we arrange delivery, responsibility for the goods passes to you when they are delivered into your physical possession, or to another person you have identified to receive them.

Delivery Addresses and Missed Deliveries

Please make sure that the delivery address and any delivery instructions supplied with your order are complete and accurate.

If delivery cannot be completed because an incorrect or incomplete address was provided, or because nobody was available to receive the order where attendance was reasonably required, please contact us as soon as possible.

Because many of our products are perishable, we may not always be able to replace or refund goods where a failed delivery results from incorrect information supplied by the customer or circumstances for which we are not responsible.

Nothing in this policy affects your statutory rights.

Safe Place and Delivery Instructions

Where the courier offers this facility, you may be able to request that an order is left in a nominated safe place or with another person.

Please choose somewhere suitable for receiving perishable food and retrieve your order as soon as possible after delivery.

If you give specific authority for a parcel to be left in a nominated place, this may affect responsibility for the parcel once it has been delivered there in accordance with your instructions.

Collection

You can also choose to collect eligible orders free of charge from:

The Cheese Press
7 Victoria Road
Richmond
North Yorkshire
DL10 4DW

There is no collection charge.

Please wait until you receive confirmation that your order is ready for collection before travelling to the shop.

Damaged, Incorrect or Delayed Orders

Please inspect your order when it arrives.

If your order is damaged, incorrect, spoiled or otherwise not as it should be, contact us as soon as possible — and ideally within 48 hours of delivery — so that we can investigate promptly.

We may ask you to provide photographs of the products and packaging to help us understand what has happened.

Where appropriate, we will arrange a replacement or refund.

The request to contact us within 48 hours does not limit your statutory rights.

Contact Us

If you have a question or problem concerning delivery or collection, please contact:

The Cheese Press Ltd
7 Victoria Road
Richmond
North Yorkshire
DL10 4DW

Email: info@thecheesepressrichmond.co.uk
Telephone: 01748 829789